We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process.
If customers travel with a PCA, they may travel with one companion in addition to their PCA. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. 5. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Simply tap your card on the Breeze target wherever your riding. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The assigned Mobility Bus is scheduled to arrive during this time. The operator will not carry packages through the door. The goal: make life simpler for all our employees. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. This includes following or stalking passengers or employees. Mobility Operators do not provide services that exceed door-to-door assistance. Atlanta, GA 30303, MARTA Headquarters Building
You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Customer gets off work or finishes school or appointment at 4:00 PM. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. If known, nearest cross streets and easily identified pick-up points. Solicitation or selling goods or services without the express permission is prohibited.
2424 Piedmont Road, NE
The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. All future replacements are $5. The application has two (2) parts (A & B) and is the first phase of the process. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Door to Door Assistance is available upon requests (see pages 5 - 6). MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting.
Lost Item Inquiry Formfor lost items. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). MARTA Mobility. Five Points Lost and Found Office is temporarily closed. MARTA Mobility is a shared ride, advance reservation mode of public transit. Name, address and telephone number
To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The assigned Mobility bus is scheduled to arrive during this time. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. MARTA Mobility Customer Care Representative Reviews Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Riders' Advisory Council; . If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. We don't offer Reduced Fare versions of any of our pass programs. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. MARTA is a stable in Atlanta and people stay with them till retirement. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Customers may travel with one companion. Partnership Program. Indicate the type of mobility aid used, and if the lift is required. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Parking Availability; Parking Fees; Key Parking Status; More. If the visitors disability is apparent, this documentation is not required. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Travel Companions are subject to the regular MARTA Mobility fare. Please complete the
4. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process.
2. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Learn more. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Customers must make all changes prior to the date of travel. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Click hereto learn about MARTA's Travel Training Program. The application allows for the following online: Operators cannot make change. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Yes, you can register your Reduced Fare Breeze Card and load it online at
404-848-5826. traveltraining@itsmarta.com. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Atlanta, GA 30324-3330, Via Fax:
Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA Police (Non-Emergency) 404-848-4900. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA Mobility Breeze Cards are not transferable. For more information, please call Customer Service at (770) 427-4444. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Transit; I think that things are what you make it. Customer Service.
. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Riders' Advisory Council; . 30 Alabama Street, SW
MARTA Please be advised
Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA is diligently working to fill these positions as soon as possible and we have. Learn more. for any inconvenience. Mobility Fares - MARTA Customers will be asked to leave a voicemail with their name and phone number. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Rail stations have both elevators and escalators. A MARTA Mobility Service Agent will explain the service and/or mail an application. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. 404-848-5000 . When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Contact - MARTA GUIDE If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Mobility Fares - MARTA Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. The customer may write a letter requesting an appeal to:
MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). All fare types must be loaded on a MARTA Mobility Breeze
Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Mobility Guide - m.itsmarta.com The fax number for Mobility Eligibility is 404-848-6900. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Mobility. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Day and time of experience
. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Wheelchair brakes must always be locked while on the lift. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA Mobility. Disruptive, harassing, or threatening behavior is prohibited. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. To request an alternative format, please call MARTA during normal business hours at. If you were issued a permanent card, your eligibility expires three years from the date of issue. The position pays very well also. MARTA Mobility does not access residential driveways. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel.
Failure to cooperate with safety related policies may result in injury or loss of service. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. MARTA Mobility Appeals Panel
Claim your pass with the appropriate voucher links above. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Atlanta, GA 30324. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Train Hours. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Transit; MARTA Service . MARTA Police (Non-Emergency) 404-848-4900. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Mobility Guide - outsystems.itsmarta.com The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. 2. . Exact addresses of both the origin and destination. MARTA Mobility Guide - biz.itsmarta.com Riders' Advisory Council; MARTA HOPE Program; . 6. 5. For this reason, different types of eligibility that have developed in the transit industry, including:
Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Accessible Services - MARTA PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. University Program. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus.