But we have heard your feedback. I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Ive emailed them asking and their only response is well check in on it. You may have pictures of the item not shown in the original listing. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. 1. Do your best to address the case and see it resolved, then move on to making more sales. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. I must've gotten a little confused in the process and sent a size Large instead of the XL. Learn More. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Outcomes are typically return approved, denied, or funds released to both parties. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. The item was listed as the wrong size, color, price, etc. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. You must log in or register to reply here. The seller said it wasnt hers. Seller sent wrong item Hi. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Now, I teach people how to do the same while skipping years of trial-and-error. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. The price was discounted and from the good past experience, i decided to buy it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Response: The item was photographed in natural light and accurately reflects the color of the item. Select Edit to edit an address or select Add Address to enter a new address. Each order is shipped using 1-3 day USPS Priority Mail. PM has been a time and energy sucker with hardly any sales at this point. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. In all of the cases Ive had opened against me, only four have resulted in a return. I remind myself that not one of these people in Poshmark really knows me personally or at all. Select your profile picture at the top-right of the page. Select My Sales. And follow these tips to avoid cases and these tips to protect yourself in the future. Cases typically take one to two days to resolve. I will be taking my business elsewhere soon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have only bought a few things off Posh and had good luck. 286. #2. We will give you a full refund if your item never ships or does not match the listing description. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. and I am in Illinois. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. This baffles me. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. Poshmark keeps the money until the item is delivered and accepted by the buyer. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. Hello!! Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. A group for anything and everything related to Poshmark! I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. how did you ship back? 3. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. Make sure your item is well-lit so your pictures dont turn out grainy. List Your Items. I would like to return an item purchased on Poshmark please help with this proce. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. Share tips and tricks, make new PFFs, and banter about. On the web If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. You can offer discounts to people who like your items. Then you see a charge on your credit card. It's the norm now so go ahead and use it. There will be times when you hear a buyers reasons and you dont know how Poshmark will rule. Same situation just happened to me too! My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. She paid $100* for a reformation dress that she did not get. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. One buyer from Mercari was super responsive and friendly to fixing the situation. To do this, in the app, select the three dot menu (.) Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! To approve the return: In the app Go to the Account Tab (@username). I bought a nice coat from a poshmarker in the past. Hi so sorry I dont know why this posted here! Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. . Just be patient and try to focus on other aspects of your business in the meantime. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. I opened a case so I could return it. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Thanks in advance Why is this happening? ; On the web. Select My Sales. Here is my theory. This activity is strictly prohibited on Poshmark for essential items. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? Are cases annoying? Posh makes you return EVERYTHING in a bundle sale. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Take a deep breath (or two or three) and collect yourself. I just purchased a bag and the seller accepted my offer within an hour. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. Thanks for being here anyhow! I wish you put it back to the way it was I hardly saw anything in the shipping is high. ; Select Done. Recommended sort takes into account sharing as well as a number of other aspects. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! I bought a James Perse Tee, and received a Banana Republic Striped blouse. It's now June 24. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Click the order for the item (s) you wish to. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Why would you sell it to me if you have no intention of shipping. SMDH. You in? The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. Same thing happened to me! Let me know if you have any questions! Saying, Im sorry can sometimes come across as admitting you are at fault. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! Id love to be able to share from this tool. Now it is day 5 almost 6 and it has not been shipped? Thanks for reading I'm Arlene. Darn. Select More Actions. I used Paypal. Select the order. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. PlusPoshmark pays the return shipping costs! Share tips and tricks, make new PFFs, and banter about. They said I didn't respond, but I did, with narrative and photos . To add an item to a buyer's Bundle: Go to your closet. The given measurements dont match the buyers measurements. thanks. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Everything You Need to Know. The item is different than the stock photo used. 2. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. The dress is big on the breast but the size zipper does not close correctly. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. A disturbing experience made me question whether this wildly popular shopping website is really safe. They tacked on $35000 on top of my real earnings. Please comment below to share feedback. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! On the share window, select one of the users shown or search for a specific user and select their name. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. The price a seller pays to Poshmark for a sale is 20%. No. Because I believe you deserve to spend more time making money than stressing about it. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. The first one is to sell items that are over $25 each. The Posh buyer accepted the order as well. 122 78 r/poshmark Join 23 days ago ***On Mercari, you can get $10 when you sign up with the code JENMHM. The seller receives a completely different item. 2 1/2 weeks in, they absolutely plummeted. Click here for details. Having a case opened on Poshmark is essentially a buyer requesting to return an item. How can she claim this after accepting the order to begin with? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. The buyer suspects the item is counterfeit. She recently sent me an offer for her other jacket listed. I open a case on Posh immediately and supply photos. Credit: The Focal Project / Flickr. Sold by shortyx06. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Poshmark . I get the feeling that the person who received them decided to keep them. Opening a case is the ONLY way to do this properly. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Response: The item was listed as the size on the dress. Or is it just dropping it into the blue mail boxes they have? This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. One buyer from Mercari was super responsive and friendly to fixing the situation. makes a series of notes reminding myself to double check items. Amount may vary by promotion.***. I hope to get this one! How long is a Poshmark bid good for? You might know that the reason does not qualify for a return under Poshmark policy. My order number is. The listing will automatically open and your cursor will be dropped into a comment box. I ordered 3 items this month on Posh. @Redbull1985 my closet. Tracking confirms delivery of the dress almost a week ago. Disclosure: This post contains affiliate links. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. To resolve the case: In the app However, I noticed something odd that could be greatly improved. Press J to jump to the feed. The seller uses a program to edit the shipping label to a location near your address. Create an account to follow your favorite communities and start taking part in conversations. Should You Include a Thank-You Note in Every Poshmark Package? I am not sure why these people sell then don't ship other than scammers. The item received is "not as described" (e.g. Returns not allowed under Poshmark policy. You bear all risks associated with any such transactions. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Once your account is set up, you can start selling things right away. J said: I believe it has happened to me on a few occasions. So posh approves the return but give me only 2 business days to ship it back. Seller posted a confusing description. It's likely something of little or no value like a pair of socks or filler paper. Press J to jump to the feed. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Seller waits forever to ship, when the package finally arrives its a dress. I'm a San Franciscan trying to stay true to frugal living in my native city. Full refund. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle Go to your Account Tab (@username). The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Yep, I've had it happen a few times. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. And yes, I guess you could say it is in the buyers . Buyers do not care how many followers you have. Fast delivery, full service customer support. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy).