New Profile button, instead of hitting the Clone button on the Technical profile page. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. This is my journey- a normal kid by day- a Trailhead explorer by night. Any help would be greatly appreciated. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Sounds like you need, The instructions mention that agents should be able to decline requests. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. When it works it plays a sound to tell you that a case has been assigned to you. Wait 24 hours then re-create the process. Two things try a different merge field for the name. Will you be able to guide me? Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Thanks for your time! I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Anyone have any idea? I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Hello, I passed the first challenge but i still have a question. Look at the page layout and enable knowledge. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! We can't find the 'Customer Case Team' role. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. This error stumped me for a while as well. I removed those and then the trailheadapproval was there. Modified 2 years, 1 month ago. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Thank you! I got the stages added - its the 'and assign' that's hanging me up. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. It is reason i m getting this error. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Help with Superbadge Service Cloud Specialist step 4. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I am getting mad over this error now. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. thanks a bunch. Even after setting up support proc and presence status. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. It is very attractive and impressive. I have enabled the knowledge user check box in the user profile. Knowledge Basics for Lightning Experience. You cannot customize its label or logo". Gosh how frustrating! By clicking Sign up for GitHub, you agree to our terms of service and Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Also, my email-to-case and email on demand are checked. I can't figure out what this error means. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. If you are short on time, start around the 20 minute mark. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I am going bananas here. These are instructions on the types of rules you need to make. If you are still stuck after that, leave a comment with some more details and I'll take a look. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Ensure the Customer Contact can be tracked on Cases. I'm at a loss as to what I could be missing. (Email to rebecca@capstorm.com). @Trailhead baby I am having same error message. Youll need to enable this whole feature before you start I wont give away what its called! please help. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I have created data categories and Subcategories and have activated.But have issue with the above error. Service Cloud Specialist Superbadge Challenge 6. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. This is really a tricky one. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Configure a named credential and remote site according to the specifications outlined in the business requirements. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? thing I could be missing?Thanks in advance! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Nice and informative blog! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Ensure Agents have access to Knowledge when viewing a Case." I'm sure you've done this but is omin-channel enabled? Look at the page layout again- there is another item you will need to add. This is where you start building out the ability to manage support levels. Hi All,Im struggling to complete challege 6. The macro itself is working fine. Activate your knowledge groups and sub-groups. What should I do? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . This is so annoying. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Use Lightning Knowledge to create a knowledge base for better customer service. but i don't know what is next step? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Could you share what you have for your dashboard/report/etc and I'll take a look!