If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. see all the appointment dates and time slots available, and choose one that suits you. This means that your home will be clean and in a state of good repair. If wallpaper is affected, its best to remove it and treat the wall. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Assessment of housing need under the Housing Act Part V11 (Homelessness). The London Borough of Camden Council. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Copyright Andy T - 2021. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Contact a solicitor experienced in council housing disrepair claims to find out more. Special circumstances for accepting a review after 1 month has passed may be considered. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Get in touch. Pay for a garage or parking space. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . A fee will be included to meet the cost of registering the charge against the property. a missed waste collection or reporting problems like flytipping or litter.) All rights reserved. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Please provide as much information as possible about your complaint. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Are you a Council or Housing association Tenant with housing disrepair issues? Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Dealing with a complaint is usually a straightforward process. Crawley Borough Council. Information about ourAnnual Gas Safety check and how to maintain your central heating. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Living in a state of disrepair can have very serious effects on your health and wellbeing. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Before you contact them, they will expect you to have given us a chance to deal with your complaint. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. We can help make it easier and more accessiblefor you to live in your council house. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. *Working hours: * 37 per week. Find out what repairs we can change you for and what is included in your rent. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Somers Orchard - former Horatia and Leamington Houses site. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. We value all kinds of feedback. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. This cookie is used to store the language preference of the user. The number . A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. In December 2022 the paid and 65 were out of borough. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Exchange Tower The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. change your appointment later if you need to. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Crawley Homes has implemented a new housing IT system. You have rejected additional cookies. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Housing Department Crawley Borough Council - Housing Options Service Services offered. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Password (min 9 characters including a number) *. Council news, community updates, local events and more. Council tenants. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Outside of office hours the number above is for. Apply for HMO licence. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Services available to private rental tenants in Crawley, including grants and loans. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. If you are dissatisfied with the service you have received, you should contact the relevant department. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. This applies to all properties where gas can be used. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. More. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Our approach. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. 26 January 2021. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman While repairs may fall under the developer 's guarantee during the . The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman About Us; Staff; Camps; Scuba. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If necessary, they will arrange to remove or seal it (through our repairs team). Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Dont worry we wont send you spam or share your email address with anyone. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. four in a bed contestant dies. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Report a repair online for your home. London If you are not a council tenant, please call our contact centre on 01293 438000. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. The cooperative is reducing the supply of hot water due to. If so we can help you claim compensation on a NO Win, NO Fee basis. Thank you for your patience. Small repairs and odd jobs Domestic help Meals delivery All services . It is usually found in your kitchen below the sink but not always. This category only includes cookies that ensures basic functionalities and security features of the website. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. These cookies track visitors across websites and collect information to provide customized ads. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. How to rent one of our 5000 garages or outside storage cupboards. This cookie is used to store the language preference of the user. Find out how we minimise the impact of doing works in your home. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Map. Buying a council property. Leaseholders and Freeholders . We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Failure to do so could give you grounds to make council house disrepair claims against them. crawley borough council housing. Services available to private rental tenants in Crawley, including grants and loans. Call us on 0333 050 8887 to start the process or fill in the form. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Content and site Copyright Crawley Borough Council 2020. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. To provide you with the best online experience we use a range of essential site cookies. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. A common problem that arises in many homes is condensation and mould growth. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. The Housing Repairs service is critical to our tenants and leaseholders. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? You have accepted additional cookies. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Appointments may be carried out by our own employees or by contractors. Report an empty property. All rights reserved. The council provides appointments for non-emergency/non-urgent housing repairs. The team were very helpful and understanding of my dangerous situation. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. We will take firm action against anyone who does not allow access for this. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. More details are in our Complaints policy. The pattern element in the name contains the unique identity number of the account or website it relates to. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. If youre a secure tenant, you have the right to carry out improvements to your property. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. This contract is for the payment solution for a range of goods and services with multiple providers. Remove tiling and repair wall behind before retiling; fit . Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. You need our permission to carry out alterations or improvements on your council house. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. But opting out of some of these cookies may have an effect on your browsing experience. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Last . A stopcock is a valve for turning the cold water system in your home on and off. Content and site Copyright Crawley Borough Council 2020. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. There are another 15 similar residential tower blocks around the borough. Fire safety information for your council house or flat. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. You can request a repair to your council property to fix an urgent problem. Our team works to improve housing conditions for tenants renting privately in the borough. To help us improve GOV.UK, wed like to know more about your visit today. Analytical cookies are used to understand how visitors interact with the website. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. If you are a council tenant, we can take care of some of the repairs to your home. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Emergency out-of-hours repairs. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. null. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Crawley Borough Council Report to Overview & Scrutiny Commission . Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Get premium, high resolution news photos at Getty Images A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space.
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