The article below can help if you do not have any other user account to test with. on 21h18, I have got my email working again. I have exactly the same problem and would love to get a solution. 19-12-2022 Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. If everything works fine in webmail, you may need to check your program settings. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Anyone else experienced this and got any suggestions on how to proceed? 14-07-2019 It's reassuring not to be alone. to know I'm not alone. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 23-04-2021 If not, how do we get a moderator involved? Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". After 3 years, then-current everyday prices for all services apply. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Here are some answers to help you. Maybe that's the issue, although there has been no problem up until yesterday. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. on Does anyone have any other suggestions please?? It takes a while to get a reply from the Postmaster but they will respond. 26-08-2021 None of the posts I have seen are the same as my problem however. There'll likely be four of these, two from BT servers and two from Plusnet servers. 9h25 10-07-2019 btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. P.S. If you're having problems, try logging in to webmail. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Please update the server configuration to continue connecting to this account", with the option to cancel or update. This is a BT residential customer to customer forum. What does this mean? I can take the same message and copy it into gmail and send from there and it gets through with no problem. on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. We understand that you are experiencing issues sending emails. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 3) Import all of your contacts from your old account to your new one. on . I have a group of 14 people set up under Outlook 365. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 11h33 25-08-2021 You can link any BT email address to another broadband or Premium email billing account. Incoming mail works, but unable to send anything. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 13h37, on 16h05. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Rest assured that we'll do our best to assist you or get you pointed in the right direction. Townman, Gandalf. @stevebrass Thanks, but same result as before. I've got a "failed delivery message". for DISH Protect Silver unless you call to cancel. About 4 days letter I get a reply saying the message could not be delivered. Last Thursday, I stopped receiving email from my @btinternet.com account. - edited Any ideas? 23-04-2021 So it seems to be something between Android and BT Mail. Email: timforrester@btinternet.com. Why cant my email address have BT.com in the display name? Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 2 users liked/thanked this post: This amount includes applicable customs duties, taxes, brokerage and other fees. - last edited on Copyright 1995-2023 eBay Inc. All Rights Reserved. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If you click on them we may earn a small commission. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. This will work as long as your old email account is still active. 14-07-2019 If not, how do we get a moderator involved? BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. We have received reports that emails to btinternet.com email addresses are being blocked. That helps us fund This Is Money, and keep it free to use. 6h00. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 14-07-2019 Gmail and Outlook are two of the most popular. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 26-08-2021 Apple disclaims any and all liability for the acts, There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 23-04-2021 'All of my contacts have it. 26-08-2021 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 18h40. 26-08-2021 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Unfortunately, it did not work. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 25-08-2021 BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If that doesn't fix the problem, see the next section. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Sky allows former customers to keep their email account free of charge and indefinitely. 2. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Please check your email settings. Might that apply in your case too? That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. We shall never know, but fingers are firmly crossed that the service will return to normal. A warm welcome to the forums. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 6) Make a list of all of the accounts and logins that are linked to your old email address. RobbieMac. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". any proposed solutions on the community forums. Having the same problem myself today - unable to send emails from my @btinternet.com account. This is exactly the same as my issue - with the 993 / 465 too. 16h34. After some trial and error I found that btinternet was objecting to my "signature" containing a link. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Announcements, Guides & Community Updates. We do not write articles to promote products. 14h08. All other emails to other systems have no issues. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Today all of our emails addresses would receive, but not send. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. on on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 13h52. It's good (???) We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. You can send and receive messages, but not actively manage the account. Surely other services would similarly suffer. Comic should be in the grade given in the listing title. PaddyB. Doing so can save hundreds of pounds. That sounds like something has been stuck in a queue somewhere. I spoke too soon. We'll need to look into this and we'll get back to you next week. Ive also tried not using advanced settings at all with exactly the same results as described above. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Tried on various devices with same result. Its probably not directly relevant to your problem, but who knows with Apple!! Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Log out of your email account then, Using an email program? Our standard shipping option is via Royal Mail airmail. Thank you for your follow up. A workaround would be to use another SMTP - for example gmail if you have a google account. Last week I phones an advisor with a somewhat similar response. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 17h25. All postings and use of the content on this site are subject to the. 10-07-2019 15h31. It's not just that there has been a delay. By posting your comment you agree to the house rules, The comments below have not been moderated, By Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. This is NOT 'A solution'. 15h22, on I have the exact same problem. Townman, Gandalf, anneoconnor. I consistently receive this warning:whenever I try. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 23-04-2021 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 15h31. I have cleared cache and data. Various errors messages. So hardly time for a timeout to have occurred. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Go back to . However, give yourself enough time to smoothly switch over and you may find it is worth your while. This has made me want to look a bit further and so I found the Community. I also feel slightly better I am not alone. This sounds fiddly, but isn't necessarily. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Can I move my BT Email address to another account? Go through and update your details for each one with your new email address. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. on Problems with email. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Oops. We receive the following message when we try to send from our Mac. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. We appreciate you reaching out to us about Mail. I have it in a notepad file as well if that makes it more readable. I installed the outlook App on my iPad and it works perfectly I'm afraid. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. My email is not sending from my iMac (iCloud). Go back to: Email help. on Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Accounts that are inactive for six months are deleted automatically. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. This amount is subject to change until you make payment. 26-08-2021 on We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Why? I've got a "failed delivery message". Has anyone else encountered this and found a solution ? 5) Set up an auto-responder message on your old email address. This started suddenly about 5 or 6 weeks ago. 14h00, on Looks like no ones replied in a while. Announcements, Guides & Community Updates. Does anybody have any idea how I can resolve this, other than changing ISP. It is they that should investigate why other email providers don't have this problem. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! A forum where Apple customers help each other with their products. All other emails to other systems have no issues. on 15h04. It seems that my account SMTP setup was changed (without my input). Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I changed "Authentication" to "Password" and clicked on "Save". - We do not send parcels to PO BOX addresses. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Also, the web interface seems to be working just fine. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Then power on the phone and iPad and tell me if it still has the problem. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years.
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