The Portal does not respond to web browsers' Do Not Track signals. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. How do I turn biometric authentication on/off? Adobe Acrobat is required to view and print statements and forms on the Patient Portal. How soon can I expect a response from my provider? The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Starting a new practice can be overwhelming weve got you. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. We will not retaliate against you for filing a complaint. Urgent matters should not be dealt with via the Patient Portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. How do I ask a question about my account balance? We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Patients can message their doctor or provider directly and connect with their healthcare team! We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Can I access appointments, messages, and/or test results for family members or others I may be caring for? On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. powered by. We will not retaliate against you for filing a complaint. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Feel prepared from day one with personalized assistance and live support. The Practice Entities have no control over the security or privacy practices of these external websites. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Current technology that balances capability with delight. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You will be notified if your Patient Portal service is discontinued. *Please note that this feature will not be available until after December 2022*. We must follow the duties and privacy practices described in this notice and give you a copy of it. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. This information may include: your. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). If you tell us we can, you may change your mind at any time. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. How do I register for the Patient Portal? We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. This is because all messages that you send and receive in the Patient Portal are part of your medical record. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. For iOS devices: athenaPatient requires OS versions 15.x or above. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Select the payment you would like to view. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Improve your quality program performance with expert, end-to-end support. We are not required to agree to your request, and we may say "no" if it would affect your care. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We may say "no" to your request, but we'll tell you why in writing within 60 days. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Who Can Access the Patient Portal. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? Benefits of the Patient . If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Relieve your team of administrative work and let us complete it more quickly and accurately. We will provide a copy or a summary of your health information, usually within 30 days of your request. Please try again in a few moments. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Navigate to the Profile screen by clicking Profile in the bottom navigation bar. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. A link to reset your Patient Portal password has been sent to. How do we typically use or share your health information? To do so: Adobe Acrobat is required to view and print forms on the portal. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Navigate to the Account screen by clicking Account in the bottom navigation bar. This will bring up a list of all the test results you have received. Please update your browser to continue using our site securely. The Patient Portal is an online service that provides patients secure access to their health information. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Collect more of what youre owed faster with services that support billing efficiency. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Explore our global offices or find the one closest to you. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Tools and resources that support building apps and the interfaces to support them. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We will say "yes" unless a law requires us to share that information. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We will say "yes" to all reasonable requests. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We can use and share your health information to run our practice, improve your care, and contact you when necessary. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Your data should be available again once the systems are updated. Why can't I delete my sent and archived messages? All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. athenahealth is unable to respond to general support inquiries sent to this email address. These messages may contain information important to your health and medical care. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Where did they go? . One connection at a time. Example: We give information about you to your health insurance plan so it will pay for your services. Patient Portal is a communication service offered as a convenience to our patients. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). It is at your provider's discretion to make test results available. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. See how we work together to solve healthcares biggest challenges. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Please notify us immediately if you believe the security of your Portal account may have been compromised. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. powered by. trouble logging in, password assistance, access to family members information etc.) The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Please check periodically for updates. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Meet the experts helping us reshape healthcare. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Urgent matters should not be dealt with via the Patient Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Join us in creating healthier futures for us all. In case of a medical emergency, call 911. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. . Drive better RCM outcomes by gamifying your revenue cycle processes. Where can I fill out medical forms before my appointment? Freely exchange data and have it curated for direct integration into your workflows. How do I schedule an appointment through athenaPatient? We typically use or share your health information in the following ways. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Dial 911 in the case of a medical emergency. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We have to meet many conditions in the law before we can share your information for these purposes. This website uses encryption software. You can complain if you feel we have violated your rights by contacting us using the information on page 1. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. To view the details of any test result, press the card of the result you want to view. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. It is at your practice's discretion to allow online appointment scheduling. The Portal is not intended for use by anyone outside of the United States. We will not use or share your information other than as described here unless you tell us we can in writing. Get answers to patient FAQs and access tools that can help you on your journey. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). When an appointment is available for check in, you will see a button next to it labeled. You understand that Patient Portal provides you with online access to some clinical information about you. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Your provider's office will make every effort to respond to your messages within a timely manner. Indicate your contact preferences for different types of notifications. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. It is at your provider's discretion to make test results available. athenahealth reserves the right to make periodic updates and revisions to this Policy. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. What if I'm unable to access the Patient Portal? This feedback form is a one-way communication system. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. All other Portal support requests (e.g. Clicking Feedback will bring you to a survey form where you can leave feedback. A convenient and secure way to deliver virtual care to your patients. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Please notify us immediately if you believe the security of your Portal account may have been compromised. How do I view messages and/or responses from my provider? Can I access my Patient Portal from the athenaPatient app? The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. How soon can I expect a response from my provider? This can occur when the data systems are undergoing maintenance. When you click the. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You will see a toggle switch under Security titled Face or Fingerprint. You are using an outdated browser that is not supported on the Patient Portal. When you receive the security code on your phone, enter it in the space provided and click. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Maximize your revenue by collecting more of what youre owed, faster. Seamlessly manage populations of any size across multiple EHRs. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Note: This page should only be . You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Please try again. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Where can I fill out medical forms before my appointment? To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Ask us how to do this. You may request a Patient Portal account for yourself. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. athenahealth reserves the right to make periodic updates and revisions to this Policy. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal.
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