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Customer Care Job Description | Velvet Jobs Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Customer Service Representative Job Description | Indeed This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Inbound Customer Service Representative Jobs (with Salaries) 2022 Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Customer Care Representative, Human Resources (The Woodlands, TX) job You will be notified during the hiring process which checks are required by the position. Visit investor site Looking for an Alight office? Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions Easy 1-Click Apply. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Location: San Juan, Puerto Rico. Communicating with customers through various channels. We recognize the importance of a work life balance. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The estimated base pay is $36,558 per year. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. You will be notified during the hiring process which checks are required by the position. Willa Davie's email & phone number - Customer Care Representative II at To deliver on this purpose, we do things differently. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. They inform them about products and services, answer their questions and resolve their issues. At Alight, we are reimagining how people and organizations thrive. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Must be able to work a flexible schedule based upon high call volume needs. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! We're always looking for great talent. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Full-time $12.50 an hour. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Visit the company website to obtain information on the company and review the job description prior to your interview. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Knowing our products inside and out so that you can . HDHP or PPO available., At Alight, we believe a companys success starts with its people. The mission of our customer care teams exemplifies the need for humanunderstanding. We combine data-driven . The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. This position supports Alight s benefits administration and HR BPO platform businesses. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Our people are our greatest assets at Alight Solutions because People Matter! * Make independent complex decisions within the scope of your authority Our commitment to Diversity and Inclusion. Apply online instantly. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Only applicants from locations above will be considered. Customer Service / Guest Services, Part-Time You can also receive alerts via instant message. Insurance Health insurance Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. At Alight, we believe a company's success starts with its people. We learn from one another, champion progress and challenge the status quo. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Customer Care Representative, Human Resources (Lincolnshire, IL) job The estimated base pay is $36,558 per year. All Rights Reserved. Customer Support Representative Salaries in the United States for * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Additional pay could include bonus, stock, commission, profit sharing or tips. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language * Excellent communication & collaboration skills with strong ability to empathize with customers We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. We strive for Excellence Every Day by collaborating with our clients and colleagues. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). They may often give instructions by phone and besides performing clerical tasks, they also assist . Customer Care Representative *Remote* Job in Washington, PA at Alight Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Easy 1-Click Apply. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Customer Care Representative - Open to Alight Alumni Only at Alight Customer Care Delivery Specialist in HR Services with Italian and We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. This role requires that qualified candidates must reside in one of the following states: This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Customer Care Representative Greater Toronto Area, Canada. In addition to a base salary, this position may be bonus eligible. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Full Time The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Get hired today! Alight Solutions is committed to a diverse workforce and is an affirmative action employer. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Know Your Worth. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Qualifications for a job description may include education, certification, and experience. We want towelcome you to learn more aboutAlight and our Customer Care team. Are you interested in helping us shape the future of work and life for organizations, people and their families? Customer Care Representative (Open to Eastern & Central Time Zones) Job Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Contact Us | Alight Responding promptly to customer inquiries. At Alight, we are reimagining how people and organizations thrive. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Because transformation takes a workforce. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Customer Care Representative, Human Resources - Texas Virtual (Work We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. READ MORE Important information: Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business * Create and update employee files in database, as authorized. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Alight is committed to the continued development of our colleagues. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Check out our current jobs that have a virtual/work from home option. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.