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(Android) As soon as possible, log on to your Google Account (android.com/find) and remotely lock or erase your device. 2. Can transfers be cancelled or changed in the mobile app? Your username is the name you use for identification when logging onto Online Banking and to protect your security choose one that you don't use for any other site. Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. To set up the PIN for the new Security Device, please follow the steps below for the first time: 8For enhanced security, please enter a 6-digit PIN. You can access to your overdue account in your account dashboard in online banking. HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. For transferring funds in Hong Kong dollar to another local bank or payment service provider, depending on the clearing system used, the following charge will be applied: Waived (please note that some receiving banks may impose additional charges. If you do that then please follow the deleting a . Are there fees for using mobile check deposit? Click "Forgotten your Security Device PIN" link. What types of transfers can be initiated in the mobile app? @ Due to regulatory requirements, particular repayment overdue reminder advices will be delivered to you in paper. Bank-Cert is issued by Hongkong Post. Learn more about our replacement policies. Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. By signing up for this service you can manage your statements and advice messages through mobile or online banking anytime, anywhere. For Hong Kong, there is no particular meaning or function associated with this design. You can do it in minutes through Online Banking or through our App by selecting 'Move Money', then choosing the account you want to send money from followed by 'New person or small business'. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. What security measures can I take to protect my information when using the mobile app? It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. 6. Log into your online banking. Please note that you will be unable to delete any beneficiary to whom you have made a payment to in the last 5 working days. What is the cut-off time for bill payments? If you can't find the payee you're searching for, an Add Payee Manually button will appear. The maximum daily transfer limit is HKD 400,000 . You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile icon on top right of app screen > Security> Manage Security > Change PIN. Select the account you want to debit and select 'New payment to a company'. For Online Banking customer, you can request ATM PIN and credit card PIN. It's available around the clock, seven days a week. Customers can check which iOS version they have within their Apple device settings. Please disable the popup blocker function from the browser in order to access such functions. Finance / Securities / Sports & Leisure, Defining or Increasing Online transfer limit. You cannot deposit travelers checks or international checks. Otherwise, you will not be able to log on to HSBC Online Banking. Not eligible for verification via Online banking. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. Find the answers and while you're at it, tell us how we could do better. This video shows how to delete a payee quickly and easily in Barclays app. Please download a software that support PDF file to view an e-Cheque. Enter your Account number and tap "Next". You can cancel your registration by submitting a completed cancellation request form to a HSBC branch in Hong Kong. You are not able to generate a valid security code for instruction verification if you do so. online payments for shares purchased as part of an Initial Public Offering), Other suppliers (e.g. Same as paper cheque, there are some constraints on RMB e-cheque presented in Guangdong Province and Shenzhen. Please press the Green buttonto delete wrong entries on the LCD screen of the new Security Device, then, follow the instruction to re-enter your customer specific information to generate a valid security code. Guangzhou:https://echeque.gzebasc.cn/ Shenzhen:https://cust.szfesc.cn/. Set up a standing instruction 3. Deposits made after 10pm ET will be considered to be made on the next business day. You will be presented a Review screen with your payment details. You will only need your Security Device / Mobile Security Key to increase a payee's transfer limit. Go to 'Pay and transfer'. Bill Payee Account No. Same-day Bill Payments scheduled before 4:00pm ET, Monday through Friday (excluding federal holidays) will be processed on that day. Select 'Forgotten your password?' Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. 7The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. Updating your browser to the latest version should resolve these issues. 4. Select who you want to pay from your list of existing payees. Note: some payees can only be set up via Personal Internet Banking. Make a transfer to a new payee by account no, mobile number, email address or FPS Identifier In this case, please check with your nearest HSBC branch. You should report it to us immediately. The calendar will present you with the earliest deliver by date available. However, this number may not be shown on some Super Ease cards. You'll have to promise to pay the full overdue amount. Transfer money between your own accounts (both local and international), even in different currencies. Press the bottom left yellow button to complete the first PIN entry 4. HSBC U.S. residential mortgage loan with an original loan amount of at least $500,000, not an aggregate of multiple mortgages. Yes. (The maximum monthly charge for access to real-time stock quotes is HKD250). Can you delete a payee? 6. For Hong Kong Residents, Cheque (including e-Cheque and paper cheque) in RMB are subject to the same restriction. monthly service, overdraft) may also apply to your account (s) that you make Bill Pay payments from. Log off the mobile app when youre finished, Disable the Password Save or Auto Complete function in your browser. To keep these records for future reference, you can download the files and save them to your computer. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. ThePay Soon optionlets youdefer your payment up to a maximum of 7 days,or before your next payment date. Cheque presented in Guangdong Province and Shenzhen. How do I remove biometric logon or change my PIN? If your deposit instruction is received by us before the cut-off time, the funds of the e-Cheque will be made available in the next working day after clearing. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. Once you've cancelled the service, we'll send you statements and advice slips by post. Click on that select Delete payee, as shown . Yes, but it depends on the merchant. Each Username must be unique and should be different from the username you use on other websites. 5. More eStatements and eAdvices will be made available by phases at a later stage. 2. Home Equity products are not included. 6. Please click. If you've input incorrect information, please follow the instruction (i.e. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. We suggest you should contact the merchant to clarify before making any payment. . Any e-Cheque deposit after the cut-off time will be processed on the next working day. Instructions on how to update can be found on the 'Change contact details' page. Yes. 2. Answer the security question(s) that you have set up during your HSBC Personal Internet Banking registration and follow the on-screen instructions. Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. 3. You will see a confirmation screen with your payment details. Simply select the relevant payee to see their details page and select 'Delete' or 'Edit' as appropriate. Personal Internet Banking is required to access Global View and Global Transfers. More educational materials are available at the following website (https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf). Cross-Border Disclosure. We offer two log on options for HSBC Online Banking to give you greater flexibility and convenience. Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. You can add or remove fingerprints in your device settings. Making transfers to non-registered account, Increasing transfer limit of non-registered account, Making bill payment to finance / securities / sports and leisure, Setting up registered transfer account and defining transfer limit, Increasing transfer limit of registered account, Hold the bottom right green button for 2 seconds to turn on the Device, Enter a 4-6 digits8new PIN using the keypad, Press the bottom left yellow button to complete the first PIN entry. The charge amount will be confirmed on your confirmation page onHSBC Online Banking / HSBC HK app (, See all overseas transfer rates: https://www.hsbc.com.hk/fees/. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. Self-named Accounts with HSBC in Hong Kong, Customers press the Green Buttonon the device to generate the Security Code, Internet banking Log on and Step Up verification, Customers input specific information into the device and press the Yellow Button to generate the Security Code, Third-party account transfer verification, Account number, mobile number or FPS Identifier with 8 or more digits, Account number, mobile number or FPS Identifier with 4-7 digits. Your downloaded eStatement/eAdvice files contain sensitive account and personal information. HKID no. For your credit card account or investment account, you can view transactions for the last 60 calendar days.