How To Not Wake Someone Up While Touching Them, Articles E

In some cases, your response options may differ. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Tip Enter the amount you wish to offer the buyer. Depending on your return policy, this may or may not include the original shipping cost. What's the point of no returns? : r/Ebay - reddit If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. This is a good option for low-value items. And we had to let him. But, yes, you get refunded and get to keep the item as well. Tip Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Also a seller you are always going to have bad buyers here and there, its. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. You can choose whether to accept returns if a buyer changes their mind about a purchase. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Both buyers and sellers must meet all applicable return requirements. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . How to return an item on eBay if the seller is refusing to accept the As you may already know or will find out after watching this . We've outlined yourresponse options below. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Select the applicable selling categories. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. Add a message to the buyer explaining why the refund wasn't full. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) Enter a return merchandise authorization number, if you use them. eBay Will Not Back Your Return Policy - YouTube If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . You have 8 calendar days to review the return reques t and take action. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If the buyer does not ship the return by the specified date, eBay may close the return request. I recently sold a dji osmo mobile on eBay, I specified no returns. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. A few days later I receive a not as described PayPal claim. Anyway, I dont accept returns but the buyer requested a return or partial refund. Also this makes the process require the buyer send the item back instead of filing a claim. var m3_r = Math.floor(Math.random()*99999999999); When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. This is a good option for low-value items. am I required to pay for shipping? Returns not accepted is outdated online. If you're responsible for return shipping. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. See our Condition of returned items policy. Need to report a problem or not sure about the next steps? Buyer Return Request for "Doesn't Fit" - What are the policies? Return an item for a refund | eBay Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. You are the seller. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. This is a good option for low-value items. You can choose to add a message to the buyer. document.write (document.charset ? Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. When a buyer opens a return request, the funds related to the sale may be put on hold. Enter a Return Merchandise Authorization number, if you use them. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. eBay Money Back Guarantee covers most transactions on eBay. ("free returns" or "buyer pays"). If the item is returned used or damaged, you may qualify to issue a partial refund. What is defined as damaged, faulty or how it is described can be completely different things to different people. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Some returns may remain open for up to 35 business days. Attach the label from your desktop or mobile device. Select. In the last two cases the buyer keeps the item and gets refunded. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. document.write ("?zoneid=2"); I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You'll also be responsible for covering return shipping costs. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Read theSeller protections policyto find out how to qualify to issue partial refunds. So let me get this straight? But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. How do people alwats confuse this. Answer (1 of 15): You get a refund. Returns not accepted is outdated online. Give a full refund The buyer will receive a full refund, and they'll keep the item. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Refunds and billing for return shipping costs If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. @missjen316 wrote: Fit issues are not covered by the MBGs. The seller responds to the buyer's request. Help for buyers and sellers. You can choose to add a message to the buyer. Returns related questions? Buyers can always submit a return request, even if your returns policy says you don't accept returns. 04-18-2022 If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. if (!document.MAX_used) document.MAX_used = ','; Big surprise there. I quit selling on EBay for this reason. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Choose the item above to start resolving a return. This is a good option for low-value items. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Go to your preferred carrier's website and purchase a label. IMO as a seller its always better to accept returns, as you then have some control. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. As you may already know or will find out after watching this video that it simply doesnt matter. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. For example, you may haveopted to automatically accept return requests. Tip I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. If the buyer is responsible, choose your return address from the dropdown menu. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. If the buyer is responsible, choose your return address from the dropdown menu. var m3_u = (location.protocol=='https:'? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. You have 3 business days to respond to the request and resolve the buyer's issue. If an item is returned used or damaged, it may be appropriate to give a partial refund. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. No returns sellers can't "refuse" a SNAD. Sellers are required to deliver the item as it was described in the listing. I'm done with Ebay. Keep in mind that some returns can remain open for up to 35 business days. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. What happens if an eBay seller doesn't accept a return? - Quora If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Select the percent you want to deduct from the refund amount. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). On the next page you'll see the refund amount. If you offered free shipping, you'll need to refund the buyer the full amount of the item. document.write ('&cb=' + m3_r); Welcome to the Returns board! For most purchases, buyers are refunded to their original payment method. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Ebay has a 30 day money back guarantee that is available on most all items sold here. That decision is for him to be allowed to return it. If I accept it, I can still require a return of the item & always do. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Thank you very much for your help! Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Keep in mind that some returns can remain open for up to 35 business days. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Yes I understand how a snad works. The seller sent the wrong item, or a part of. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. When listing an item, it's important to include your returns address - opens in new window or tab. You need to call ebay. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); I recently asked eBay this exact same question. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. '&charset='+document.charset : (document.characterSet ? We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. document.write ("