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Tout of pocket as punters hit grasping ticket firm where it hurts and Viagogo Reviews: What Is It Like to Work At Viagogo? I sold my tickets on Viagogo as a sate sale. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 1999-2023 PayPal, Inc. All rights reserved. At no time do We provide the Buyer's payment information to the Seller. Welcome to viagogo's online ticket exchange (the "Site"). Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? 7.2 Copyright. 2.4 Listing. Viagogo Reviews in New York City, NY | Glassdoor 0. viagogo - Buy & Sell Concert, Sport & Theater Tickets Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In November, the firm was required to improve the information it gives to. You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? I want to return my goods, what are my rights? Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Additional information can be found in our FAQs and on the ticket details pages. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If it completes and they do not refund or you don't get your item then you can open a paypal dispute. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. This does not affect our editorial independence. By browsing this website, you consent to the use of cookies. I resold concert tickets and Viagogo is insisting it paid me - but I We may investigate complaints and violations of our policies. 3.4 Indemnity. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Victims of Viagogo | Hi All, I am a new member and have been in contact Jun-18-2021 11:52 AM. Ticket reseller Viagogo fined $7 million for misleading Australian The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. To sell tickets, a Seller lists the tickets in the Site database. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. In April the Competition and Markets Authority (CMA) threatened it with legal action for. The Sellers and the Buyers are hereafter jointly referred to as the Members. Cons: Viagogo Reviews. Make them aware of your experience and the complaint youve made. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. You may also file for a claim if your tickets are invalid or not accepted at the venue. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. So its not int he sellers interest to sell fakes or not actually have the ticket. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Location. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 7.3 Additional Policies. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Apparently not. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. To open a dispute: 1.Log in to your PayPal account. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Is that normal? What do the ticket split type options mean? You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. viagogo - Buy & Sell Concert, Sport & Theatre Tickets This does not prevent us from varying these terms without reference to them. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Thanks. Australian music stars warn fans of buying Viagogo tickets Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Join the 36,151 people who've already reviewed viagogo. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 5.1 Investigations. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. That helps us fund This Is Money, and keep it free to use. 2.11 Ticket Fulfillment. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? You should get the exact tickets that you ordered. Viagogo Salaries in Limerick, Ireland | Glassdoor Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. What are the viagogo Terms and Conditions? viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Pay by PayPal, a free service to pay online without sharing your financial information. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. If you click on them we may earn a small commission. 1.4 Modification. The tickets will be stored in one of these third-party sites. The 'Payment' tab is automatically open. 2. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Court dismisses Viagogo's appeal on misleading representations and How do I unsubscribe from your newsletter? 1.1 Introduction. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Note that this is separate from any Tax viagogo is required to charge on its fees. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Get the transfer info. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Learn more. This charge is in addition to the amount originally paid for the tickets. 2.8 Notification. How to spot a fake, fraudulent or scam website. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Limerick, County Limerick 35 reviews; Contact your bank or credit card company to verify the authorisation of payment to viagogo. viagogo - Buy & Sell Concert, Sport & Theater Tickets A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 1.2 Ticketing Exchange. See all 12 articles. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. As shares tumble and costs soar Will the fast food giants ever deliver for investors? are safe places to buy tickets. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? 2.6 Making an Offer. Almost all retailers now have an option to 'save this card for faster check-out next time'. We may also first deduct any amount you owe us from any amount we owe you. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You will receive confirmation by email when the payment is made. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum Learn how. 2.14 Substituted Seat Locations. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Start selling with Amazon. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. To be a member of this Site, You must agree to accept the terms in this Agreement. $39.99 a month + selling fees. The Scottish indie band Arab Strap said: Weve always been appalled by touting. From 17 January, it will have to make changes such as identifying when sellers are. Clear. where did nick turani go to college brian buffini net worth 2018 I went back to Viagogo to ask for a refund. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 1. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Super Bowl Ticket. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. How much does Viagogo pay per year? As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.9 Seller's Confirmation Obligation. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Why can't I see my order or sale in my account? Welcome to Amazon Seller Central When listing seated tickets, all tickets in the same listing must be consecutive seats. What ticket resellers must do If an event is rescheduled to another date, your tickets should be valid. 9 Dec 2022 - Seller Support Associate . Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo says it does this but takes no other steps to prevent the practice. In future, if you have issues confirming or fulfilling . This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Selling a type of mobile ticket and transferring it to the buyer. 3.1 Accurate Descriptions. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Note that Your payment may be withheld if you violate this clause. Is Viagogo A Complete Scam? - The Money Range You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. . Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Phoenix Suns Tickets. Your payment will be initiated 10 business days after the event takes place. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Check out our video below for advice on how to avoid ticketing scams. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You also have the option of taking your case to a small claims court. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Here is what happened. After you raised a dispute did paypal stop or refund deduction from card? Shoppers are advised to double check card details when shopping on computers or mobile devices. Viagogo Questions (page 10) | ProductReview.com.au Click the more button to email us. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Look for an option to transfer the tickets through the original ticket provider's account. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. 2.2 Registration. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow Have we let energy giants make too much profit? You can update your payment method as long as you haven't yet been paid. We do not write articles to promote products. All. 2.9 a) Exception to Sellers Obligation to Confirm. How do I change my payment method for getting paid? Viagogo Reviews: What Is It Like to Work At Viagogo? The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Job Title. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. Do I have to pay a service charge if the service is poor?